Most frequent questions and answers
Alispo International is a Sialkot, Pakistan based manufacturer of surgical, dental & much more medical instruments since 2003.
We operate from our manufacturing facility in Sialkot, Pakistan.
All of our surgical instruments are manufactured in Sialkot, Pakistan.
Ethical Trade is very crucial to us. We train our employees in a safe, interactive and efficient environment in order to produce skilled craftsmen, eventually manufacturing the best quality end product.
Customer satisfaction and trust building is one of the core objectives that we aim to achieve through our products. We do have a facility to arrange factory tours on request for our respected customers. It helps our customers to witness the amount of work, effort and precision we put in to manufacture the instruments.
At Alispo, all the surgical instruments are manufactured in accordance with ISO 13485. Moreover, we are independently assessed by BSI periodically on regular basis.
Yes, all the surgical instruments manufactured at Alispo are CE marked and are in accordance with Device Directive 93/42/EEC.
All our surgical instruments are laser marked. They are marked with the brand name and with all the information necessary for tracing.
The instruments manufactured at Alispo International go through a rigorous process of inspection. They go through visual checks by using calibrated measuring equipment, performance matrix evaluation and complete procurement before reaching to the customer.
Each batch of products is certified under our Certificate of Conformity and its record is maintained by the company.
In accordance with ISO 7153-1, all surgical instruments are made using the finest stainless steel. We also provide material certification on request. Stainless steel describes a group of iron based alloys which have high level of corrosion resistance. We use Martensitic Alloy. The 420 grade is used due to its strength and high corrosion resistance.
Each of our instruments is hand made to a tolerance of +/- 0.25mm to ensure consistency.
Instruments are vacuum heat treated using hardening and tempering procedures. They are tested to ensure conformity to specified ranges in the Rockwell HRC Scale as well.
To ensure the integrity of steel, the instruments at Acheron Instruments are passivated and corrosion tested, giving them a protective passive layer. The instruments become tolerant to intense heat and moisture from the autoclaving process.
We supply instructions for reprocessing in accordance with HTM 01-01 with each delivery.
Quality assurance is the core objective at Alispo. We take pride in our workmanship and we guarantee it for Five Years.
Your samples inquiries are welcome. Please submit your query to get a sample instruments for quality evaluation purposes.
Please select your instruments & let us known by emailing at [email protected]
All orders accepted through the website are processed and, if the stock is available, dispatched within 7 working days of receiving the order.
If the instruments are out of stock then your ordered products will have to go through a production procedure, and the production time may vary according to the number of products and amount, which may be 1-4 weeks.
All your orders will be dispatched to you by DHL/FedEx/Pakistan Post Courier Service. All customers will receive products very safely.
A courier representative will deliver your products to your doorstep and you won’t be charged any extra tax or customs charges.
We can also deliver the big order quantity goods via Air Shipping/By Sea with a very reasonable Freight Rate.
After Dispatch, we will email you the tracking number then visit the concerned carrier’s website & track the order.
It is very easy to make payment for your orders, You can pay by Western Union & MoneyGram (IN-PERSON TRANSFER) for short orders & for large orders Bank Wire transfers are a sound choice.
As soon as funds are credited to our account, we will start production of your order accordingly.
We offer complete payment protection to our customers! All above-described methods are official & secured pay modes by world-trusted companies.
We strictly monitor & review all shipments before final dispatch. Mostly, our clients never face such kinds of cases. We prefer quality & all of our instruments are always inspected carefully.
In case some kind of problem happened, please report to us within 7/10 business days. Contact us in the following email at [email protected] & explain to us with deep facts & also include defective instruments pictures in attachment.
Any claim for the wrong shipment, defective or damaged goods on delivery, must be made within 7/10 business days of receipt of goods.
To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your order/items must meet the following requirements:
- Unused and in the same condition that you received them.
- It must also be in the original packaging.
- The product must be returned in the original sealed package to be accepted for replacement or credit.
- Credits will not be issued until the product is received in acceptable condition.
In the following cases, a return/refund is not possible:
- Once the item has been used it is not returnable.
- Packing Sealed open
- Change of mind is not applicable
Special Note for the customer:
- Shipping fees will not be credited.
- Return shipping, insurance, and handling are the responsibility of the client.
Once your return is received and inspected, We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For New Order Placement, please fill the contact form with all order details like product SKU, Quantity, your address, your selected shipping method, etc. After receiving the order, our Sales Representative will get in touch with you as soon as possible.
Alispo International instruments are guaranteed to be free of imperfections in material and workmanship. The guarantee will not be applied if you fail the Instruments by setting extra force or using them poorly!
Any bad instrument will be fixed at no charge at the sole choice of Alispo International. After its warranty term, service and care are open for a little cost. A complete line of repair and upkeep services is open by Alispo International.
We make sure to give you complete funds transfer security. You can pay us by Bank Transfer. Sample orders payments are accepted through Western Union & MoneyGram.
As soon as we are paid, we will start production accordingly.
We have the Most secured Shipping & we ship all over the globe! We will ship your order by DHL ASAP and issue a DHL Tracking number by Email. Your order will be delivered to your doorstep safely and efficiently.
Custom Clearance is not our duty. All international shipments require that the consignee be responsible for all Customs duties, Brokerage Fees, and Local Taxes.
To return any product please email us at [email protected]
Send your order invoice ID and Complete description of exactly the cause of return. We will review your problem & will endeavor our best to solve it ASAP.
Orders can only be canceled for a duration of 24 hours after completing the payment, once we start production or preparation of your order the orders cannot be canceled and there will be no refund for canceling an order after 24 hours without a valid excuse.
Alispo International is the manufacturer & supplier of Surgical, Dental, Beauty, Veterinary, Orthopedic & Laparoscopic Instruments Since 2003. The firm was founded in 2003 by Mr. Syed Asad Raza and started Manufacturing & Exporting Medical instruments all over the World. Our website address is www.alispo.com.pk
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