FAQ

Most frequent questions and answers

What exactly is Alispo international?

Alispo International is a Pakistan-established all sorts of medical tools manufacturing firm.

We equip 10000+ various tools communed to the medical industry. 

Where is Alispo international located?

We work from our manufacturing facility in Sialkot, Pakistan.

Our address is "Muslim masjid street, roras road, Muzaffarpur, Sialkot 51310, Pakistan. Our communication email is [email protected]

Where are your surgical instruments manufactured?

All of our surgical tools are manufactured in our manufacturing unit/factory in Sialkot, Pakistan.

Guests are not allowed without an appointment & masks. Covid-19 SOP,s should strictly be obeyed.

How does your company policy addresses ethical trade?

Ethical Trade is very important to us.

We instruct our workers in a secure, interactive, and efficient backdrop in directive to have professional craftsmen, yet manufacturing the best quality end product.

Can customers visit your manufacturing premises?

Client happiness and confidence building are one of the core goals that we seek to accomplish through our products.

We do have a facility to place factory tours on ultimatum for our esteemed clients. It enables our customers to notice the amount of work, effort, and accuracy we put in to manufacture the tools.

Are Alispo International products CE marked?

Yes, all the surgical tools manufactured at Alispo International are CE marked and are in accord with Device Directive 93/42/EEC.

Are Alispo International products traceable?

No, our surgical tools are not laser marked with our brand information.

They are marked with or without the client's brand name and all the information necessary for tracing according to their demand.

How are your instruments inspected?

The instruments manufactured at Alispo International go through a strict procedure of review.

They go through optical checks by using calibrated measuring tools, performance matrix evaluation, and complete procurement before going to the client.

What material is used to manufacture the instruments at Alispo?

In conformity with ISO 7153-1, all surgical tools are produced utilizing the best stainless steel. We also provide material credentials on demand. 

Stainless steel defines a group of iron-based alloys which have a high level of corrosion resistance. We use Martensitic Alloy. The 420 grade is used due to its strength and high corrosion resistance.

Can we get samples?

Your sample inquiries are welcome. Please submit your query to get a sample instrument for quality evaluation objectives.

Please enquire about your instruments by letting us know by emailing at [email protected]

What is your production timeframe?

It depends on the order quantity & instrument types. We provide a production time frame for every client in the billing invoice.

How to transfer payment?

Clients who want to purchase a few items (small orders) can pay us via western union. Regular clients can pay us via bank transfer directly to our company account.

Return/Refund Policy

We strictly monitor & review all shipments before final dispatch. Mostly, our clients never face such kinds of cases. We prefer quality & all of our instruments are always inspected carefully.

In case some kind of problem happened, please report to us within 7/10 business days. Contact us in the following email at [email protected] & explain to us with deep facts & also include defective instruments pictures in the attachment.

We will see what we can do.

Terms & Conditions

For New Order Placement, please fill the contact form with all order details like product SKU, Quantity, address, your selected shipping method, etc. After receiving the order, our Sales Representative will get in touch with you as soon as possible.

All international shipments require that the consignee be responsible for all Customs duties, Brokerage Fees, and Local Taxes.

To return any product please email us at [email protected] Send your order invoice ID and Complete description of exactly the cause of return. We will review your problem & will endeavor our best to solve it ASAP.

Privacy Policy

If you have just filled out our contact form, your details have been sent to our sales representative.

They will use your details only to serve you with the best experience. We don’t share our client’s details with any third party.

We strictly confident details. Visitor inquiries may be checked through an automated spam detection service.

We don’t track or monitor visitor IP Addresses/Locations/Devices or other sensitive information.